THANK YOU, Watson's! I was distraught over our plumbing emergency and Sean, the dispatcher, was very polite in scheduling a service appointment for when I could get back home from my office. The two plumbers who showed up were in uniform. They arrived, introduced themselves, asked me to describe the problem, looked it over, got parts from their vehicle, fixed the problem completely, cleaned up, explained how they fixed it, took my check, and left. It was a great experience with excellent service. Exactly what I needed, on time and within budget.